Get the right diagnostic information before you ask for help.
Use the documentation, customer dashboard and administrator runbooks to collect useful details without exposing passwords, JWT secrets or stream keys.
Documentation
Meetings, PDF, screen share, TikTok RTMP, hosted video and troubleshooting.
Open docsCustomer Dashboard
Check package limits, rooms, projects, recordings and the exact visible error.
Open dashboardAdmin Runbooks
Protected PM2, FFmpeg, database, storage and deployment procedures.
Admin guidesWhen reporting a problem
Include the page or room, approximate time, browser/device, destination platform if broadcasting, exact visible error text and whether another participant saw the same issue. Never include passwords or RTMP stream keys.
If your SStream installation has a separate provider support email or ticket portal, use the contact details supplied by that provider. This build intentionally does not hard-code a support address that may be wrong for another deployment.